Privacy Policy

Introduction

Callmonitor Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information when you visit our website or use our services.

Information We Collect

We may collect personal information that you provide directly to us, including your name, email address, phone number, company name and any message content submitted through our contact form.

We also collect certain technical information automatically, including your IP address, browser type, and pages visited, through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Provide, maintain and improve our services
• Send you relevant communications about our services
• Comply with legal obligations

SMS / Text Messaging

If you provide your mobile number through our contact form, account onboarding, or directly to our staff, you consent to receive operational text messages from Callmonitor related to your account, service activation, hardware orders, billing, technical support, and outage or coverage notifications. Messages are composed manually by our staff and are not automated or marketing in nature.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent information are not shared with any third parties. This carve-out applies regardless of any general data-sharing provisions elsewhere in this policy.

Data Sharing

We do not sell your personal information. We may share your data with trusted service providers who assist in operating our business, subject to appropriate confidentiality agreements.

All categories of personal information described in this section exclude text messaging originator opt-in data and consent. This information is not shared with any third parties, affiliates, or service providers for any purpose other than the direct delivery of the SMS messages themselves (e.g. our messaging carrier).

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Your Rights

Under applicable data protection laws, you have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us using the details below.

Contact

For privacy-related enquiries, please contact us at:
Callmonitor Ltd, 207 Regent Street, London, W1B 4ND, United Kingdom.
Phone: +44 20 7120 0000